李琼　毛颖欢　杨青

[關键词] 医护人员;恢复体验;职业幸福感;组织支持感;工作绩效

[中图分类号] R131          [文献标识码] B          [文章编号] 1673-9701（2021）18-0153-06

Study on the influence mechanism of recovery experience on the work performance of medical staff

LI Qiong   MAO Yinghuan   YANG Qing

Xiaogan Hospital Affiliated to Wuhan University of Science and Technology，The Central Hospital of Xiaogan，Xiaogan   432100，China

[Abstract] Objective To investigate the path relationship between recovery experience and medical staff′s work performance，and to investigate the mechanism of recovery experience on medical staff′s work performance，so as to provide a reference basis for managers. Methods From May to July 2020，a total of 307 medical staff in six comprehensive public hospitals in Wuhan and Xiaogan City of Hubei province were selected as the study subjects for the survey.The survey contents mainly included recovery experience，occupational well-being，perceived organizational support and medical staff′s work performance.The data were analyzed by using SPSS 25.0 and MPlus7.4 and other software for correlation analysis，validation factor analysis，mediating effect test，and regulating effect test. Results Recovery experience positively influenced medical staff′s work performance，with statistically significant difference（P<0.05）.Occupational well-being partially mediated the relationship between recovery experience and medical staff′s work performance，with statistically significant difference（P<0.05）. The Perceived organizational support significantly and Positively regulated the relationship between occupational well-being and medical staff′s work performance， with statistically significant difference（P<0.05）. The perceived organizational support significantly and positively regulated the mediating role of occupational well-being between recovery experience and medical staff′s work Performance，with statistically significant differences （the difference values were 0.34 and 0.09，respectively，and the 95% confidence intervals were 0.14-0.43 and 0.04-0.15，respectively，both excluding 0）. Conclusion The study theoretically reveals the inner Psychological mechanisms of recovery experience influencing medical staff′s work performance.It suggests that hospital managers should pay attention to the psychological demands of medical staff，guide medical staff to establish a correct concept of happiness and pursue their own occupational well-being.The hospital managers should also provide necessary organizational support，and take various measures to help medical staff recover their experience.

[Key words] Medical staff;Recovery experience; Occupational well-being; Perceived organizational support; Work performance

一直以来，组织管理者均非常关注员工的工作绩效问题[1]。人们很难从工作中真正解脱出来，工作与非工作的边界越来越模糊，医护人员尤其如此。由于医护人员持续体验着工作带来的压力而无法恢复，从而导致睡眠问题、情绪失调、疲劳感增加，降低幸福感、损害工作中的表现，引发工作--非工作冲突，导致工作绩效降低。因此，应当采取有效措施帮助医护工作者从超负荷工作、过度疲劳中尽快得以恢复，使其拥有更充沛的精力投入工作、实现更好的工作绩效。针对上述问题，现有研究多以企业员工为研究样本，对医护人员关注较少，且相关研究比较零散，对于恢复体验与医护人员工作绩效之间的关系及其作用机制的探讨还不够充分[2-4]。本研究将以医护人员为研究对象，以职业幸福感为中介变量，以组织支持感为调节变量，构建一个有调节的中介效应模型，分析恢复体验对医护人员工作绩效的作用机制。

1 资料与方法

1.1文献回顾和研究假设

1.1.1 恢复体验与医护人员工作绩效  根据Hobfoll[5]（2018）的资源保存理论和努力--恢复模型，李爱梅等[6]（2015）认为员工为了应对工作要求和压力而需要努力付出，通过一段时间的休息，个体的身心恢复到最好状态，能以更高的效率应付之后的工作挑战。对于医护工作者来说，由于本身工作的超负荷，加上医患关系、新医改等社会背景所带来的工作压力和当前抗击疫情的实际需要，他们所面临的工作压力所导致的疲惫感、过度劳累等问题尤为突出。……