[摘要] 目的 探讨护理管理中人性化管理模式的应用价值。方法 选取2019年1—8月该院50名护理人员和100例住院患者作为该次的研究对象，对照组：选择常规护理管理方案;实验组：实施人性化管理模式。对比两组护理人员工作质量、患者对护理工作的满意度及焦虑抑郁评分情况。结果 两组护理人员在工作质量评分方面互比，实验组护理人员的应急处理能力、文书书写质量、护理操作技巧、风险预防质量以及护患沟通能力评分高于对照组（P<0.05）;两组患者与护理人员在满意评分方面互比，实验组明显优于对照组（P<0.05）。两组患者在焦虑与抑郁评分方面互比，实验组明显优于对照组（P<0.05）。结论 针对各个科室的护理人员实施人性化管理模式，可提升其工作积极性，更好地落实护理服务，增强其工作责任心与服务态度，更可让患者感受到人性化关怀，释放内心负性情绪，改善治疗与护理配合度。

[关键词] 人性化管理模式;护理管理;应用

[中圖分类号] R19 [文献标识码] A [文章编号] 1672-5654（2020）07（b）-0074-03

Application of Humanized Management Mode in Nursing Management

ZHU Min

Department of Nursing， Yiyuan County Hospital of Traditional Chinese Medicine， Yiyuan， Shandong Province， 256100 China

[Abstract] Objective To explore the application value of humanized management mode in nursing management. Methods Select 50 nursing staff and 100 inpatients in the hospital as the research objects from January to August 2019. The control group： choose the conventional nursing management plan; the experimental group： implement the humanized management model.The work quality of nursing staff， patients' satisfaction with nursing work， and anxiety and depression scores were compared between the two groups. Results The two groups of nursing staff compared each other in terms of work quality scores. The nursing staff in the experimental group had higher emergency response ability， writing quality， nursing operation skills， risk prevention quality and nurse-patient communication ability than the control group （P<0.05）; The two groups of patients and nursing staff were compared with each other in terms of satisfaction scores， and the experimental group was significantly better than the control group（P<0.05）. The two groups of patients were compared in terms of anxiety and depression scores， and the experimental group was significantly better than the control group（P<0.05）. Conclusion Implementing a humanized management model for nursing staff in various departments can enhance their work enthusiasm， better implement nursing services， enhance their work responsibility and service attitude， and allow patients to feel humanized care and release their inner negative mood， improve the coordination of treatment and nursing.

[Key words] Humanized management mode; Nursing management; Application

临床护理工作是医院整体工作中必不可少的部分，也是患者预后的重要保障，促进护理质量不断提高，是护理管理工作的首要目标。现阶段人们物质生活水平的提高，对自身健康的重视度也有所提升，而且对临床护理服务的需求与要求越来越高。所以，丰富护理内容，优化护理流程，获得患者的信任与认可有着重要意义。但实践中发现，以往的管理模式已然不符合临床需求，缺乏人性化、人文管理，也没有系统性的管理对策，效果并不满意。人性化管理模式是一种新型的护理方案，以人为本的管理观念，以患者为服务中心，重视患者的需求。此外，人性化管理模式可提升医护人员的工作效率和责任心，减少护理不安全事件的发生，保证治疗效果[1]。所以，该研究对该院2019年1—8月50名护理人员和100例住院患者进行分析，探究人性化管理模式在护理管理中的应用价值，报道如下。……