梁望飞　邓婷艳　刘盼平

[摘要] 目的 研究与分析急诊护理关键环节的管理流程与模式等情况。方法 选取2017年6月—2019年6月来该院急诊科进行诊断与治疗的212例患者为研究对象，根据患者的入院先后顺序进行单双号标记，其中单号患者作为传统护理管理组，该院护理人员对其进行传统的护理管理，而双号患者作为新型护理管理组，该院护理人员对其进行新型护理管理，观察两组患者的就诊处理时间、患者满意评价、护理操作失误率、工作完整记录等情况。结果 新型护理管理组与传统护理管理组患者的就诊处理时间、患者满意评价、护理操作失误率以及工作完整记录等指标，数据对比差异有统计学意义（P<0.05）。结论 在急诊护理关键环节采取新型有效的急诊科护理管理流程，可以具有较高的管理价值。

[关键词] 急诊护理;护理管理;管理流程;管理模式

[中图分类号] R47 [文献标识码] A [文章编号] 1672-5654（2020）05（b）-0055-03

Analysis of the Management Process and Mode of Key Links in Emergency Nursing

LIANG Wang-fei， DENG Ting-yan， LIU Pan-ping

Department of Emergency， Changsha Central Hospital of Hunan Province， Changsha， Hunan Province， 410004 China

[Abstract] Objective To study and analyze the management process and mode of key links in emergency nursing. Methods A total of 212 patients who were diagnosed and treated in the emergency department of the hospital from June 2017 to June 2019 were selected as the research subjects， and then the single and double numbers were marked according to the order of patients' admission， and the single number patients were used as traditional nursing management group， the nursing staff in the hospital performed traditional nursing management， and the double-numbered patients served as the new nursing management group. The nursing staff in the hospital performed new nursing management， and then observed the treatment time， patient satisfaction evaluation， and nursing care operation error rate， complete work records， etc. of the two groups of patients. Results Between the new nursing management group and traditional nursing management group in terms of treatment time， patient satisfaction evaluation， nursing operation error rate， and complete work records. The data comparison was statistically significant difference（P<0.05）. Conclusion Adopting a new and effective emergency department nursing management process at the critical link of emergency department nursing can have high management value.

[Key words] Emergency nursing; Nursing management; Management process; Management mode

急診科是医院的重要科室之一，往往承担着抢救危重患者的重任，同时该科室也是出现风险以及纠纷最多的科室之一[1]，这便要求在急救科工作的医务人员需要具有丰富的医疗经验，还需要急诊科具有一套行之有效的护理流程，如此才可以保证患者在进行急救时有条不紊，最大程度地降低不良事件的发生率。根据大量研究数据显示，采用传统的护理管理流程来管理急诊科的护理工作，效果并不明显，导致出现很多不良事件[2]，因此很多医院的急诊科开始尝试采取新型的护理管理流程，以期降低不良事件发生率，维护医院的良好形象。该文以2017年6月—2019年6月来该院急诊科进行诊断与治疗的212例患者为研究对象，对急诊护理关键环节的管理流程与模式等情况进行研究与分析，现报道如下。……