戴代新 张湉 陈敏思 邱杰迩

摘要：文章以上海市植物园为研究对象，通过实地调查、观察访谈以及问卷调查等方法，对比分析植物园设施现状与现有规范标准，了解附属设施现状问题与游客需求，量化分析附属设施与满意度之间的关系。结果表明：1）上海植物园附属设施基本符合相关标准，公众对其整体满意度处于中等偏高水平，但仍存在设施维护不力、供需错位等问题;2）游客在园内活动呈多样化，且对园内娱乐设施、便民设施需求较高;3）游客对园内附属设施满意度、关注度呈现一定差异;4）游客健康状况与附属设施现状质量是影响设施满意度的主要因素。基于研究结果，建议未来研究应关注植物园附属设施的标准设定（整体设置上应结合综合化、多元化的发展趋势）、创新设施质量维护的有效管控途径等，为提升植物园服务供给能力提供有益参考。

关键词：附属设施，设计规范，满意度，植物园，上海

DOI： 10.12169/zgcsly.2021.02.25.0001

Abstract： This paper takes Shanghai Botanical Garden as a case to compare the differences between the current situation of auxiliary facilities in Shanghai Botanical Garden and existing standards through field investigation， observation， interview and questionnaire survey to understand the current problems in auxiliary facilities and the need of tourists and quantitatively analyze the relationship between visitors satisfaction and facilities. The main results are as follows： 1） Although the auxiliary facilities in Shanghai BG basically meet the standards and visitors satisfaction to the facility is medium high， there are still some problems such as poor maintenance and a disparity between requirement and supply; 2） Visitors have diverse activities in the garden， and their requirement of facilities for recreation and convenience is high; 3） Visitors present different satisfaction and focus to the different auxiliary facilities in the garden; and 4）The main factors affecting the satisfaction are the health status of visitors and the quality of the facilities. Based on the results， it is suggested that the research of ancillary facilities in botanical garden should concentrate on its standard setting， combine with the comprehensive and diversified development trend on its overall setting and innovate the quality and maintenance management of the ancillary facilities in order to provide a useful reference for further improving the service supply capacity of the botanical garden.

Keywords： auxiliary facility， design code， satisfaction， botanical garden， Shanghai

植物園是城市公园体系的重要类型之一，也是城市特色空间。发展与建设植物园有助于提升城市公园服务供给的丰富性，增加城市魅力和吸引力[1]。根据《风景园林基本术语标准》（CJJ/T 91—2017）中植物园的相关定义：“进行植物科学研究和引种驯化，并供观赏、游憩及开展科普活动的绿地”[2]，可以看出植物园是具备“科普展示、科学研究、育种保护、休闲娱乐”四大功能的专类公园。我国城市发展进入生态优先、高质量发展、高品质生活和高水平治理的“一优三高”新模式，居民对于个性化户外游憩和健康生活方式的追求与日俱增[3]。……