黄静 成福兵

摘 要：电费核算业务是供电公司电力营销工作的中枢环节，直接影响企业经济效益和优质服务水平。在当前大力发展智能抄核收业务背景下，抄表采集自动化、用户电子化、多元化得到快速发展，而电费核算业务依然存在着人工干预多、审核质量和效率不高的问题，难以满足电力营销发展的现状。文章提出电费核算业务由审核模式向稽核模式转型的思路，通过对营销系统审核规则、业务流程、用户基础档案质量等方面进行改进和完善，提高电费核算自动化、智能化水平，对当前存在的问题进行分析并提出改进措施。

关键词：电力营销；智能抄核收；核算转型

中图分类号：F407.61 文献标志码：A 文章编号：2095-2945（2018）10-0182-03

Abstract： Electricity charge accounting business is the central link of power marketing work of power supply companies， which directly affects the economic benefits of enterprises and the quality of service level. At present， in the context of vigorously developing intelligent checking and receiving business， the automation of meter reading， the computerization of users and the diversification have been developed rapidly. However， there are still many problems of manual intervention， low audit quality and efficiency in the business of electricity charge accounting. It is difficult to meet the current situation of electricity marketing development. This paper puts forward the idea of transforming the business of electricity charge accounting from audit mode to audit mode， and improves and perfects the marketing system audit rules， business process， and the quality of user base files， etc.， so as to improve the automation and intelligence level of electricity accounting， analyze the existing problems and put forward the improvement measures.

Keywords： electric power marketing； intelligent check collection； accounting transformation

引言

過去数十年间，电费核算业务完成了由人工手工核算到计算机单机核算，再到信息化系统核算的转变。然而现有的信息化系统核算方式自动化程度依然不高，电费计算、审核和发行环节均需人工处理，系统异常提示不准确、审核过程人工干预多、异常流转耗时、计费差错时有发生。

在“大营销”体系建设“更集约、更扁平、更专业”管理要求下，电费核算业务范围进一步拓展，人均审核量急剧增加，用户抄表例日集中部署更是加剧了月末审核工作量，而同时电力用户对电量电费实时性、准确性和透明性越来越关注，对用电服务便捷和高效要求越来越高，现有以人工大量干预为主的审核工作已不能满足新形势对电费核算业务的要求[1-3]。……