张宏　李博

【摘要】探究分析在医院西药房创新管理中应用药品合理分类及药品监管制度的价值。选取我院在2018年8月到2020年8月具有购买西药房药品记录的患者4500例，以年份平分为两组，各2250例，一组观察组和另一组对照组 ，对照组的患者采用传统药品管理制度，观察组采用药品合理分类及药品监管制度，依据本院西药房收到的处方，比较2组药房的患者对服务质量的满意度和药物管理质量评分。4500例用药患者使用不同的西药房管理方式后，观察组患者的服务满意度92.67%，与对照组的服务满意度43.64%相比明显较高，组间数据差异显著（x2=16.164，P=0.017），存在统计学意义（P<0.05）。在医院西药房管理中应用药品合理分类及药品监督制度，不仅西药房的各项工作的管理水平得到了提高，还使得患者的满意度提高和药品的质量得到改善，也在一定程度上降低了西药房查找和发放药物过程中出现的错误，提高了医院综合实力，值得医院推广。

【关键词】药品合理分类;药品监管制度;西药房创新管理;管理水平

Application of Rational Drug Classification and Drug Supervision System in Innovative Management of Hospital Pharmacy

ZHONG Hong LI Bo*

（Department of Pharmacy，Changchun People's Hospital， Changchun， Jilin Province，130051 China）

Abstract： To explore and analyze the value of rational drug classification and drug supervision system in innovative management of hospital pharmacy. A total of 4500 patients with records of purchasing western medicine from August 2018 to August 2020 in our hospital were selected and equally divided into two groups， 2250 cases in each group， one observation group and the other control group The patients in the control group were treated with the traditional drug management system， while the patients in the observation group were treated with the reasonable drug classification and drug supervision system. According to the prescriptions received by the pharmacy in our hospital， the satisfaction of patients with service quality and the score of drug management quality in the two groups were compared. After 4500 patients used different pharmacy management methods， the service satisfaction of the observation group was 92.67%， which was significantly higher than that of the control group （43.64%）（x2=16.164，P=0.017）， with statistical significance （P<0.05）. The application of reasonable drug classification and drug supervision system in the management of hospital pharmacy not only improves the management level of the work of the pharmacy， but also improves the satisfaction of patients and the quality of drugs， reduces the errors in the process of searching and distributing drugs in the pharmacy， improves the comprehensive strength of the hospital， and is worthy of promotion .

Key Words： Rational drug classification; Drug regulatory system; Innovative management of Western pharmacy; Management level

隨着医疗事业的不断进步与发展，药房的管理方式需要不断的完善与发展，药品也发挥着越来越大的作用[1]，西药房也是体现我院综合实力的重要的一部分，也能够提高我院的工作效率和控制相应的医疗成本。因此，药品的良好管理能够有效的对人类健康和安全起保护作用。但是，随着我国医药市场上的药品的数量的不断增加，药品的市场比较复杂，所以在市场上需要采用严格的监管措施来保证医院药品市场的正常水平。由于国家对医疗行业的干预和关怀，医疗事业发展越来越快，西药在医疗市场上的数量也越来越多，为了提高药房的工作效率以及服务质量[2]，从而提高病人的满意程度， 进一步降低药房错误率。因此，我院实行了严格的药品管理规范制度，包括合理的药品分类制度和严格执行药品管理制度，来提高西药房的服务质量，进而提升患者的服务满意度。……