王志英，李易妍

摘要：信息安全社区对缓解因勒索病毒等信息安全事件给人们带来的负面影响有促进作用，探究信息安全社区社会资本对社会支持的形成机制，对高效提升用户信息安全意识起重要作用。基于社会资本的关系维、认知维和结构维，建立信息安全社区社会支持机制模型。通过信息安全社区成员社会等级的调节作用，采用分层建模考察信息安全社区社会资本对社会支持的形成机制。以卡饭为研究平台，用论坛勒索病毒安全事件作为数据来源，研究结果表明：信息安全社区的关系维、认知维和结构维社会资本对信息支持有促进作用;信息安全社会等级显著调节社会资本的关系维、认知维和结构维三个维度对情感支持的影响，且正向调节关系维和结构维社会资本对信息支持的影响。在社会资本的关系维、认知维和结构维视角下，厘清了信息安全社区社会支持的形成机制。

關键词：信息安全社区;卡饭论坛;社会资本;社会支持

DOI：10.16315/j.stm.2021.05.007

中图分类号： C 913

文献标志码： A

Research on the formation mechanism of information

security community social capital to social support

WANG Zhi-ying1，2，LI Yi-yan2

（1.Key Construction Bases of Philosophy and Social Sciences， Jiangsu University “Research Center for Service Manufacturing

Mode andInformationalization”，Zhenjiang 212100， China; School of Economics and Management， Jiangsu University

of Science and Technology， Zhenjiang 212100， China）

Abstract：Information security community plays an important role in eliminating the negative impact of information security incidents such as Ransomware and other information security incidents on people. The exploration of the formation mechanism of social capital in information security community for social support plays an important role in efficiently raising users’ awareness of information security. Based on the relationship dimension， cognitive dimension， and structural dimension of social capital， a model of the social support mechanism of information security community is established. Through the adjustment of the social level of information security community members， hierarchical modeling is used to investigate the formation mechanism of information security community social capital to social support. Using Kafan as the research platform and forum Ransomware virus security incidents as the data source， the research results show that the relationship dimension， cognitive dimension and structural dimension of the information security community promotes information support， and the social level of information security significantly regulates social capital the three dimensions of relationship dimension， cognitive dimension， and structure dimension have the influence on emotional support， and positively regulate the influence of social capital on information support of relationship dimension and structure dimension. From the perspective of the relationship dimension， cognitive dimension and structure dimension of social capital， the formation mechanism of the social support of information security community is clarified.

Keywords：information security community; Kafan; social capital; social support

勒索病毒等信息安全事件使人们变得更加脆弱、痛苦和孤独。虽然亲朋可以提供信息安全知识上的帮助，由于流动性、缺乏同样境遇以及潜在沟通障碍等问题，人们逐渐倾向于从在线社区获得支持[1]，以应对情况的不确定性[2]。随着信息安全事件的频发和Freebuf、红黑联盟、卡饭论坛等信息安全社区在网络中的

广泛影响，从信息安全社区获取社会支持对改善人们的脆弱、痛苦和孤独等起到了重要作用。……