肖勃



医院消毒供应中心开展优质护理服务的做法与效果评价

肖勃

［摘要］目的通过总结笔者所在医院消毒供应中心开展优质护理服务经验，进一步提高服务质量。方法在实施传统护理服务方法基础上，笔者所在医院2013年开展优质护理服务；比较开展优质护理服务前后工作人员考核成绩、各区工作质量（清洗合格率、包装合格率、无菌物品抽样合格率）、不良事件发生率、临床科室满意度进行比较及统计学分析。结果开展优质护理服务后工作人员考核成绩、各区工作质量、临床科室满意度均有提高、不良事件发生率下降，差异有统计学意义（P＜0.05）。结论消毒供应中心开展优质护理服务能有效地提高工作质量和服务质量，从而更好地为临床科室服务，确实保证患者安全。

［关键词］消毒供应中心；优质服务；护理

［作者单位］016000内蒙古乌海，市人民医院消毒供应中心（肖勃）

Practice of hospital's disinfection & supply center performing high -quality nursing service，and evaluation on its efficacy

XIAO Bo.The Center of Disinfection & Supply，Wuhai People's Hospital，Wuhai，Inner Mongle 016000，China

［Abstract］Objective Through summrizing the experience on the disinfection & supply center of author's hospital developed high-quality nursing service，so as to further enhance its efficacy.Methods Based on routine nursing service performed by this center since 2013yr.high-quality nursing service have been developed，and the following items before and after developing the service were compared，including the check ratings of staffs，the work quality of each area（i.e clean qualified rate，packge qualified rate，sampling qualified rate of disinfected wares，etc），the incidence of adverse events，and the satisfactory degree of clinical departments，and analyzed.Results Except for the incidence of adverse events descending，rest three items were all lifted，there was statistical differences（P<0.05）.ConclusionDisinfection & supply center performing high-quality nursing service can effectively enhance its work and service quality，so that better service for clinical departments，then really guarance patient's safety.

［Key words］The center for disinfection & supply；High-quality service；Nursing

随着医疗市场激烈的竞争，医院的生存取决于精湛的医疗技术和优质的服务。消毒供应中心为全院提供无菌物品，其工作质量和服务水平与临床医疗和护理质量密切相关［1］。笔者所在医院消毒供应中心于2013年开展优质护理服务，实施了一系列优质护理服务措施，取得良好效果，现报告如下。

1　资料与方法

1.1一般资料本院开展床数800张，有30个临床科室。2013年建成新型消毒供应中心，占地面积740 m2，工作人员16人，其中护士12人，消毒员2人，工勤人员2人。护士中副主任护师4人，主管护师4人，护师2人，护士2人，平均年龄36岁。……