王俊

【摘  要】为有效满足新冠病毒疫情防控所需，方便办事群众，临淄区及时梳理网办不见面服务业务42项并予以发布。为全面推进企业网上办事，临淄区联合区医保分局以企业视角，精心梳理就业、社保、医保等高频事项一链网办指南，录制企业开户、新参保、增员、减员、网上缴费视频教程，通过企业微信群转发宣传，指导企业依教程办理，助力企业“零跑腿”办理各项业务。在特殊时期，如何更好地实现“双赢”，既方便群众也能方便人社业务工作人员，论文结合所在区域实际，重点阐述了疫情背景下实现人社各项业务提质增效的策略。

【Abstract】In order to effectively meet the needs of COVID-19 epidemic prevention and control and facilitate the masses who need to work， Linzi District timely sorted out 42 service businesses that were handled in the internet and did not require direct contact and released them. In order to comprehensively promote the online business of enterprises， Linzi district united district medical insurance branch from the perspective of enterprises， carefully comb the guide to handling matters online with one link， including employment， social security， medical insurance and other high-frequency matters. They record video tutorials on enterprise account opening， new insurance， staff additions， reductions， and online payment， and forward them through the enterprise WeChat group to guide enterprises to follow the tutorials and help enterprises to handle various businesses "without running errands". In a special period， how to better achieve "win-win"， which is not only convenient for the masses， but also convenient for human resources and social security business staff. The paper combines the actual situation of the region and emphatically elaborates the improvement strategies of the quality and efficiency of various human resources and social security businesses under the background of the epidemic.

【关键词】人社业务;现状;方向;提质增效

【Keywords】human resources and social security business; current situation; direction; improvement of quality and efficiency

【中圖分类号】D632.1                                             【文献标志码】A                                                 【文章编号】1673-1069（2021）07-0140-02

1 人社业务发展现状

1.1 “三平台”打造互联网思维下的业务办理新模式

近年来，临淄区以“互联网+”思维撬动流程再造，在前期变“多口办理”为“一窗受理”的基础上，对经办流程进行再完善、再优化，压缩业务前台服务事项，逐步加大“网办”“掌办”服务渠道建设力度，特别是山东“政务服务一网通办”总门户上线后，企业群众只需进“一张网”便可办全区就业创业业务，网办事项的广度和深度得到了拓展，网上办事链条得到了延长，网上申报、网上预审、网上办理、网上反馈一链受理，各项人社业务“全程在线”。另外，临淄区还打造了区、镇、村三级“微”服务体系，涵盖全区17万户家庭，通过“微信”为群众提供“360度”精准服务，同时，能够在更大范围内发布信息，实现信息的有效推送、便捷获取。……