许学研 汤斯鹏 池鸿源

摘  要：受到报装关键词匹配程度的影响，对于报装地址的稽核智能化处理存在不足。基于此，提出了基于语义识别的自动化家宽报装地址稽核方法。通过构建语义识别自动化模型，获取到家宽报装地址的识别概率分类;改进清查宽带资源方式，明确报装小区的单元信息与宽带资源能力;基于语义识别算法计算泛化相似词，实现自动化家宽报装地址的稽核目标。实验证明，该稽核方法随着宽带网络节点通信半径的不断增加，地址稽核的分配成功率更高。

关键词：语义识别;自动化;家宽;报装;地址;稽核

中图分类号：TP391.4                 文献标识码：A文章编号：2096-4706（2021）19-0151-03

Automatic Home Broadband Reported Installation Address Audit Method Based on Semantic Recognition

XU Xueyan， TANG Sipeng， CHI Hongyuan

（AI Application and Innovation Center of China Mobile Communications Group Guangdong Co.， Ltd.， Shantou  515041， China）

Abstract： Affected by the matching degree of reported installation keywords， there are deficiencies in the audit intelligent processing of reported installation addresses. Based on this， an automatic home broadband reported installation address audit method based on semantic recognition is proposed. By constructing the semantic recognition automatic model， the recognition probability classification of home broadband reported installation address is obtained; improve the way of checking broadband resources， and clarify the unit information and broadband resource capability of the reported installation community; based on the semantic recognition algorithm， the generalized similar words are calculated to realize the audit goal of automatic home broadband reported installation address. Experiments show that with the increasing communication radius of broadband network nodes， the allocation success rate of address audit is higher and higher.

Keywords： semantic recognition; automation; home broadband; apply for installation; address; audit

0  引  言

家裝宽带的报装地址稽核方法是满足用户需求的重要渠道，由自动化家宽报装人员建立的安装服务工作的重要载体。传统的地址稽核模式，稽核结果的形式存在一定的差异，受到稽核人员与报装业务种类的影响，对于自动化家宽报装地址的稽核具有一定的不可控性[1]。在稽核家宽地址时，受到报装关键词匹配程度的影响，对于报装地址的稽核智能化处理存在不足[2]。语义识别处理技术通过自动判定家宽报装地址，对于地址进行智能化分析处理，基于统一化标准要求，实现集人工与智能相协调的稽核检查方案[3]。采用同义词相似度计算的方式，将家宽报装地址的关键词与标准要求中的关键词进行相似度类比。语义识别技术可以实现关键词语义相似度计算与识别的目标。……