目标管理在头颈外科护理安全管理中的应用
2020-12-31刘丹凤段宇
刘丹凤 段宇
[摘要] 目的 对目标管理应用于头颈外科的护理安全管理中的效果進行分析。方法 选取于2017年1月—2019年1月在该院头颈外科护理工作人员26名作为研究对象,比较实施目标管理前后的护理质量,同时随机选取同时期60例患者进行护理满意度调查,比较实施目标管理前后患者护理满意度情况。结果 实施后患者护理满意度96.67%明显高于实施前85.00%,差异有统计学意义(P<0.05),实施后护理质量操作技术评分(95.08±4.03)分、护理服务(94.18±4.07)分、业务能力(94.48±4.07)分、护理文书(93.24±4.27)分、基础护理评分(93.59±4.14)分明显高于实施前,差异有统计学意义(P<0.05)。结论 目标管理应用于头颈外科护理安全管理工作中的效果显著,不仅可以提高护理人员的服务质量,还可以促进护理人员工作积极性和主动性,提升患者对于护理服务的满意度,具有应用推广的价值。
[关键词] 目标管理;头颈外科;护理安全;护理满意度;护理质量
[中图分类号] R47 [文献标识码] A [文章编号] 1672-5654(2020)09(c)-0056-03
[Abstract] Objective To analyze the effect of target management in the nursing safety management of head and neck surgery. Methods A total of 26 nursing staff in the head and neck surgery of the hospital from January 2017 to January 2019 were selected as the research objects to compare the quality of care before and after the implementation of target management. At the same time, 60 patients in the same period were randomly selected for nursing satisfaction survey. Compare patient care satisfaction before and after the implementation of target management. Results After the implementation, the patient's satisfaction with nursing care was 96.67% significantly higher than 85.00% before the implementation, the difference was statistically significant(P<0.05). After the implementation, the nursing quality operation technology score (95.08±4.03)points, nursing service (94.18±4.07)points, and business ability (94.48±4.07)points, nursing documents (93.24±4.27)points, and basic nursing scores (93.59±4.14)points were significantly higher than those before the implementation, the difference was statistically significant(P<0.05). Conclusion The application of objective management in the nursing safety management of head and neck surgery has a significant effect. It can not only improve the service quality of nursing staff, but also promote the enthusiasm and initiative of nursing staff, and improve patients' satisfaction with nursing service. It has application and promotion value.
[Key words] Goal management; Head and neck surgery; Nursing safety; Nursing satisfaction; Nursing quality
头颈外科属于耳鼻喉科衍生学科的一种,是为了头颈部和耳鼻喉之间恶性肿瘤的诊断和治疗的需求而建立的。当患者出现严重的疼痛感,且持续加强时才会来医院进行就诊,往往此时病情已经出现一定程度恶化,可能需要采取手术[1]。在护理管理体系中将护理服务分为护理安全、护理服务、特级护理等几个方面,其中护理安全对于护理人员的服务质量要求更高,也是体现护理服务质量的关键,护理安全是指患者经过护理后未出现风险事件[2]。伴随临床医学发展、公众健康知识水平不断提升,自我保护意识、维权意识不断增加,导致护理工作的风险及难度不断上升,开展有效护理安全管理措施对于控制护理风险事件的发生,维护医院整体医疗形象、保证医疗安全具有重要意义。目标管理是通过为患者的护理服务工作订立一个目标,由护理人员通过护理实现该目标,从而提升护理人员的服务质量[3]。该文选取于2017年1月—2019年1月在该院头颈外科进行治疗的患者60例,分析研究目标管理应用于头颈外科护理安全管理中的应用效果,现报道如下。