张敏 薛云霄 张艳

摘 要：[目的/意义]移动政务是社会治理智能化的新尝试，其实施效果因地而异。其中，移动政务用户采纳行为是重要影响因素，因此，系统评述国内外研究现状并探析其研究趋势，对未来我国社会治理中不断推进移动政务的理论研究和实践应用具有积极的指导意义。[方法/过程]基于关键词检索，从中国知网、Web of Science等数据库采样，经筛选获取高相关文献48篇，采用系统综述的研究方法，对理论基础、形成机理和研究趋势等进行深入探究。[结果/讨论]国内外移动政务研究及实践尚处于初级阶段，有许多问题还有待深入探讨。跨学科理论融合的创新性研究、基于研究领域细化分的创新性研究、基于研究范式创新的创新研究等是未来研究的重点方向。

关键词：移动政务;智能化社会治理;用户采纳行为;综述;理论基础;形成机理

DOI：10.3969/j.issn.1008-0821.2020.09.017

〔中图分类号〕G203 〔文献标识码〕A 〔文章编号〕1008-0821（2020）09-0156-10

Theoretical Basis，Formation Mechanism and Future

Prospect of  Mobile Government Users Adoption

Behavior from the Perspective of Intelligent Governance

Zhang Min1 Xue Yunxiao1 Zhang Yan2*

（1.School of Information Management，Wuhan University，Wuhan 430072，China;

2.School of Public Policy and Management，University of Chinese Academy of Sciences，

Beijing 100049，China）

Abstract：[Purpose/Significance]Mobile government is one of the innovation modes of intelligent governance.However，its implementation result varies from place to place.The adoption behavior of mobile government users is an important factor affecting the performance of mobile government.Reviewing the research status of relevant fields at home and abroad systematically and analyzing the possible research trends has positive guidance for future theoretical research and practical application in the field of mobile government.[Method/Process]This paper obtained samples from the databases of CNKI and Web of Science based on the keyword search，finally chose 48 papers with high correlation，then deeply analyzed theoretical basis，formation mechanism and future prospect by systematic review.[Result/Conclusion]Research related to mobile government at home and abroad was still in its infancy，and there were still a lot to be further studied.Future research can focus on innovative research of interdisciplinary theory integration，domain segmentation，and research paradigm.

Key words：mobile government;intelligent governance;user adoption behavior;review;theoretical basis;formation mechanism

作為社会治理智能化创新的一种新模式，移动政务自其诞生之日起就广受关注。“互联网+政务”环境下，政府机构利用无线网络和移动通信技术，通过移动终端开展政务活动即形成了移动政务[1]。移动政务是电子政务在移动互联网背景下的延伸，基于技术类型可分为两类：一类基于无线网络，包括移动应用程序和适用于移动设备的门户网站;一类基于移动通信技术，主要包括短信服务[1]。与传统的电子政务相比，移动政务具有高集成性和高便捷性，具有广阔的发展空间。……