李翠萍 沈海琴 张雅芝

【摘要】 目的：研究与分析温馨服务护理在实施健康体检中的应用。方法：选取本院2015年3月-2016年3月接收的体检者200名作为研究对象，按照随机数字表法将其分为对照组和观察组，各100名。对照组采取常规服务护理，而观察组在此基础上采取温馨服务护理，观察比较两组体检者对健康体检的满意度情况。结果：观察组对健康体检环境、体检流程、护士技术、护士服务态度以及整体满意度情况分别为95%、94%、95%、98%、99%，而对照组分别为80%、76%、84%、79%、80%，观察组各项满意度均明显高于对照组，差异均有统计学意义（P<0.05）。结论：温馨服务护理在实施健康体检中的应用非常显著，即可促使体检者对健康体检环境、体检流程、护士技术、护士服务态度等达到较高满意度，因此值得应用推广。

【关键词】 健康体检； 温馨服务护理； 应用

【Abstract】 Objective：To study and analyze the application of warm service nursing in the implementation of health examination. Method：A total of 200 physical examiners admitted from March 2015 to March 2016 in our hospital were selected as the study objects.According to the random number table method，they were divided into control group and observation group，100 cases in each group.The control group was adopted routine service nursing，the observation group was adopted warm service nursing on the basis of this.The satisfaction degree of physical examination between the two groups were observed and compared.Result：The health examination environment，the physical examination process，the nurses skills， the nurses service attitude and the overall satisfaction degree in the observation group were 95%，94%，95%，98%，99% respectively，and in the control group were 80%，76%，84%，79%，80% respectively.The satisfaction of the observation group were significantly higher than those of the control group，the differences were statistically significant （P<0.05）.Conclusion：The application of warm service nursing in the implementation of health examination is very significant，which can promote the health examination environment， physical examination process，the nurses skills，the nurses service attitude and so on to achieve a higher degree of satisfaction，so it is worth of applying and promoting.

【Key words】 Health examination； Warm service nursing； Application

First-authors address：Longgang District the Third Peoples Hospital of Shenzhen City，Shenzhen 518000，China

doi：10.3969/j.issn.1674-4985.2018.24.020

近几年由于人们生活水平的提升，其健康意识获得显著增强，因而更多的人开始重视健康体检。该项体检的实施，既能帮助人们了解目前自己的身体处于何种健康状态，以便采取有效措施对潜在的疾病加以治疗和预防[1-2]。体检已经成为个人、单位都重视的一项非常重要的检查方式。因此选取本院2015年3月-2016年3月期间接收的体检者200名作为研究对象，按照随机数字表法将其分为对照组和观察组，各100名，即对温馨服务护理在实施健康体检中的应用进行了研究与分析，现报道如下。

1 资料与方法

1.1 一般资料 选取本院2015年3月-2016年

3月期间接收的体检者200名，其中男120名，女80名；年龄18～65岁，平均（35.7±12.3）岁。纳入标准：均进行正常体检。排除标准：有精神疾病；肝、肾损伤；孕产妇。按照随机数字表法将其分为对照组和观察组，各100名。所有体检者均知晓本次研究并签署知情同意书，该研究已经医院伦理委员会批准，符合医学伦理学。……