刘建文广东三九脑科医院供应室，广东广州　510510

细节管理在消毒供应室中的应用效果研究

刘建文
广东三九脑科医院供应室，广东广州510510

目的 探讨在消毒供应室中应用细节管理方法的应用效果。方法 对本院2015年1～12月间消毒供应室中的16例护理人员进行分组研究，采取数字随机法将其分为数量相同的观察组与对照组，均行常规管理方法，观察组加以细节管理方法，比较两组的护理质量、差错发生率、总体满意度。结果 观察组的安全问题防范意识、差错防范意识、服务意识均高于对照组；观察组的差错发生率为2.17%，低于对照组的差错发生率（4.62%）；观察组的及时回收、包装质量、及时供给情况均优于对照组，总体满意率明显较高，差异有统计学意义（P＜0.05）。结论 应用细节管理可显著改善消毒供应室护理人员的护理质量，减少差错事件，优化满意度，适合广泛推广。

消毒供应中心；细节管理；护理质量；差错事件

［Abstract］Objective To discuss the application effect of details management in disinfection supply room.Methods From January to December 2015，16 nurses in the disinfection supply room were randomly and equally divided into observation group and control group.Nurses in both groups were given conventional management，and those in the observation group were additionally given details management.The quality of nursing，rate of errors，and overall satisfaction were compared between two groups.Results The safety awareness，error awareness，and service awareness were higher in the observation group than that in the control group.The rate of errors in the observation group was 2.17%，significantly lower than the 4.62%in the control group；the situations of timely withdrawal，packaging quality and timely supply were significantly better in the observation group than that in the control group；and the overall satisfaction was significantly higher in the observation group than that in the control group（P＜0.05）.Conclusion The application of details management can significantly improve the quality of nursing in disinfection supply room，reduce error events，and optimize satisfaction，thus is worthy to be promoted.

［Key words］Disinfection supply center；Details management；Nursing quality；Error events

贮存、消毒以及供应所有医疗用品与器械是消毒供应室的重要职责，其存在为所有科室医务人员获取相关用具与器械提供了便利，为应对突发状况、紧急手术提供了重要保障［1，2］。消毒供应室的运作状态与医疗效果息息相关，若有差错容易导致严重的感染问题，不但会使医院声誉受损，也会使医患关系紧张，正因为如此，对其实施科学管理十分必要。细节管理注重每一个细节工作，任何会对工作效率造成影响或是会造成差错事件的细节都是其关注的重要内容，符合消毒供应室管理需求［3，4］。……