林霞，王月秋.黑龙江省卫生和计划生育宣传教育中心，黑龙江哈尔滨　50036；.黑龙江省社会康复医院，黑龙江哈尔滨　50030

人性化管理模式在护理管理中的运用

林霞1，王月秋2
1.黑龙江省卫生和计划生育宣传教育中心，黑龙江哈尔滨150036；2.黑龙江省社会康复医院，黑龙江哈尔滨150030

目的观察护理管理中人性化管理模式的应用效果。方法分别选取医院护理管理应用人性化管理模式前后收治的患者各158例，观察人性化管理模式应用前后护理差错事件发生情况，对比人性化管理模式应用前后护理人员的护理质量评分及患者对护理的满意情况。结果护理管理中应用人性化管理模式后，护理差错事件发生率低于应用前，护理质量评分、患者对护理满意率高于应用前，差异有统计学意义（P＞0.05）。结论护理管理中，通过人性化管理模式的应用，可提升护理质量，降低护理差错事件发生率，提高患者对护理的满意程度。

人性化管理模式；护理管理；护理质量

［Abstract］Objective To observe the application effect of humanistic management model in nursing management.Methods 158 cases of patients admitted and treated in our hospital before and after the application of humanistic management model in nursing management were respectively selected，the occurrence of nursing error events before and after the application of humanistic management model was observed，and the nursing quality score and satisfactory degree of patients to nursing before and after application were compared.Results After the application of humanistic management model in nursing management，the incidence rate of nursing error events was lower than that before the application，and the nursing quality score and satisfactory rate of patients to nursing were higher than those before application，and the differences had statistical significance（P＞0.05）.Conclusion The application of humanistic management model in nursing management can improve the nursing quality，reduce the incidence rate of nursing error events and improve the satisfactory degree of patients to nursing.

［Key words］Humanistic management model；Nursing management；Nursing quality

随着医学改革的深入，临床上越来越重视护理的作用，加之患者对护理质量要求的提升，护理人员在护理工作中面临的挑战越来越大，传统的护理管理模式与新的护理要求之间无法有效适应，急需探索新的护理管理模式，人性化管理模式中，坚持以人为本，将护理人员工作积极性充分调动起来，提升护理质量，该院自2014年1月份起，在护理管理中应用人性化管理模式，取得良好的应用效果，现报道如下。

1　资料与方法

1.1一般资料