关海英长春市妇产医院医务科，吉林长春　130000

妇产医院急诊科人性化护理对患者满意度的影响研究

关海英
长春市妇产医院医务科，吉林长春130000

目的对妇产医院急诊中采取人性化护理所取得的效果进行探讨，并分析在改进急诊护理服务后，患者的满意度情况。 方法将该院急诊科在2015年3—5月与2015年9—11月收治的300例患者确定为分析对象，全部患者被划为两个组，即观察组与对照组，每组均为150例，对观察组患者，采取的是人性化护理；而对照组患者，在安排好住院之后，即对孕妇及陪护的亲人实施急诊科护理服务。结果 发放于两组的问卷，回收率都达到了100%，在采取人性化护理之前，对照组150例患者中对于护理服务满意的有83例，占比为55.33%，比较满意的有31例，占比为20.67%，不满意的有36例，占比为24.00%，总满意度为86.00%；在采取人性化护理之后，观察组的150例患者中，对于护理服务满意的有131例，占比为87.33%，比较满意的有19例，占比为12.67%，不满意的患者数为0，总满意度达到了100%，该两组患者在护理服务满意度方面的对比差异具有统计学意义（P＜0.05）。结论在妇产医院急诊中采取人性化的护理，可使患者的需求得到最大程度的满足，从而大大提升了患者对急诊科护理服务的满意度。

急诊；满意度；妇产医院；人性化护理

［Abstract］Objective To study the effect of humanistic nursing in emergency of hospital for gynaecology and obstetrics and analyze the satisfactory degree of patients after the improvement of emergency nursing services.Methods 300 cases of patients admitted and treated from March 2015 to May 2015 and from September 2015 to November 2015 in the emergency department of our hospital were selected as the analysis objects and divided into two groups with 150 cases in each，the observation group adopted humanistic nursing，while the pregnant women and their accompanied relatives were in the control group were given nursing services in emergency department after their hospitalizations were well arranged.Results The questionnaire recovery rates of both groups reached 100%，before the humanistic nursing，83 cases were satisfied with the nursing services in 150 cases in the control group，accounting for 55.33%，31 cases were relatively satisfied，accounting for 20.67%，36 cases were unsatisfied，accounting for 24.00%，the total satisfactory degree was 86.00%，after the humanistic nursing，131 cases in 150 cases in the observation group were satisfied with the nursing services，accounting for 87.33%，19 cases were relatively satisfied，accounting for 12.67%，and none was unsatisfied，and the total satisfactory degree was 100%，and there was an obvious difference in the nursing service satisfactory degree between the two groups with statistical significance，P＜0.05.Conclusion The humanistic nursing in emergency of hospital for gynaecology and obstetrics can farthest satisfy the patient's demands thus greatly improving the satisfactory degree of patients to nursing services in emergency department.

［Key words］Emergency；Satisfactory degree；Hospital for gynaecology and obstetrics：Humanistic nursing

通常情况下，孕妇在马上就要临产，或显现出分娩的征兆时，易产生急躁与害怕的不良心理状态，强烈地需要护理人员能够在第一时间内的给予及时关怀与细心的照料［1］。妇产医……