路宇　唐轶轩　徐道磊　周婕

摘 要：近年来，我国电力需求不断增加，传统电力运维体系已经无法有效满足当前电力系统的各项需求。伴随信息技术的不断革新，ITIL技术变得更加完善和成熟，诸多大型电力企业纷纷改进电力系统运维方式，以提升经济效益。本文通过分析我国电力系统运维现状，提出构建以ITIL为基础的电力信息自动化运维体系。当前，人们要以ITIL框架为基础，改进电力信息自动化运维的管理流程，以适应电力系统特性，最终构建电力自动化运维体系，提高运维效率和质量。

关键词：电力信息;ITIL;运维管理;信息自动化

中图分类号：TM76 文献标识码：A 文章编号：1003-5168（2021）06-0021-04

Research on Power Information Automation Operation

and Maintenance System Based on ITIL Technology

LU Yu TANG Yixuan XU Daolei ZHOU Jie

（Information & Telecommunication Branch， State Grid Anhui Electric Power Co.， Ltd.，Hefei Anhui 230061）

Abstract： In recent years， China's power demand has continued to increase， and the traditional power operation and maintenance system has been unable to effectively meet the needs of the current power system. With the continuous innovation of information technology， ITIL technology has become more complete and mature， and many large power companies have improved their power system operation and maintenance methods to enhance economic benefits. This paper analyzes the current status of China's power system operation and maintenance， and proposed to build an ITIL-based power information automation operation and maintenance system. At present， people need to improve the management process of power information automation operation and maintenance based on the ITIL framework to adapt to the characteristics of the power system， and finally build a power automation operation and maintenance system to improve the efficiency and quality of operation and maintenance.

Keywords： power information;ITIL;operation and maintenance management;information automation

新時代，科学技术不断革新，ITIL技术变得更加成熟，改进电力系统运维方式成为大型电力企业提升服务质量和经济效益的重要途径[1-3]。随着智能电网的蓬勃发展，电力系统调度自动化成为电力系统设计的重要组成部分，其在设备种类、系统规模和应用功能上发生巨大的变化，同时在运维内容和运维技术上也呈现出新特征[4-7]。而从运维角度来看，国内电力系统调度自动化依然存在部分突出问题[8-10]，亟待改进。所以，有必要基于ITIL技术构建电力信息自动化运维体系，进一步提升电力系统调度自动化水平。

1 我国电力系统运维现状

长期以来，我国传统的电力系统运维方式存在部分缺陷。一是运维效果依赖于运维人员的个人专业水平。运维人员是命令的实施者和问题的处理者，其技能水平直接决定问题处理效率，另外，运维人员主动分析能力和认知水平参差不齐，也直接影响运维效果。……