吕军艳

长春市儿童医院消毒供应室，吉林长春130000

儿童医院消化科病房层级护理管理方法研究

吕军艳

长春市儿童医院消毒供应室，吉林长春130000

在儿童医院的消化科病房，如何改进服务流程、科学调配人力资源来促进护理水平进一步提高，已成为现在护理管理中迫切需要解决的难点问题和重点问题。层级护理模式可有效缓解护士的心理压力，提高护理工作的满意度，并能提高护理质量、提高护理人员的整体素质。层级护理模式强调的是分工清晰、责任全部落实到位。层级护理模式包括组建层级管理体系，完善排班制度，确定质量要求与标准，确定护理质量要求与标准，健全培训制度和考评机制等。必须重视规范化培训是提高护生专业知识的重要作用，这也是提高护理质量的基础，为临床护理安全提供保障。

儿童医院；消化科病房；层级管理；内科护理

［Abstract］In the wards in the digestive department in children's hospital，how to improve the service process and scientifically allocate the human resources to promote the further improvement of nursing level has already been a difficult issue and key issue needed to be solved in the current nursing management，and the stratified nursing model can effectively relieve the mental pressure of nurses，improve the satisfactory degree of nursing work，improve the nursing quality and overall quality of nursing staff，and the stratified nursing model pays attention to the clear division and sufficient implantation of responsibilities，and the stratified nursing model includes constructing the stratified management system，improving the shift system，ensuring quality requirement and standards，and improving the training system and examination mechanism，and we must attach importance to the standardized training，which plays an important role in improving the professional knowledge of student nurses，and it is also a basis of improving the nursing quality，which provides guarantee for clinical nursing safety.

［Key words］Children's hospital；Wards in the digestive department；Stratified management；Medical nursing

儿童医院全部患者存在着年龄小、病情复杂等特点，而在消化内科病房，目前的护理人员又存在着非常匮乏的问题，无论是从护理的质量还是护理人员的人数上，都远远达不到目前人们的需求。特别是传统的护理模式已经远远不能满足患者的需求，必须合理利用现有的护理人力资源，切实解决护理人员的匮乏［1］。由于国内在目前阶段尚未彻底处理好医疗方面的关系，因而使国内护理服务的质量难以满足患者日益增长的需求。所以，在儿童医院的消化科病房，怎样改进服务流程、科学调配人力资源来促进护理水平进一步提高，已成为现在护理管理中迫切需要解决的难点问题和重点问题［2］。……