“Email is simultaneously messy, imperfect, overwhelming,and impoverished,” says Nick Morgan, author of Can You Hear Me? How to Connect with People in a Virtual World.

《你能听见吗？虚拟世界的沟通指南》一书的作者尼克·摩根认为“邮件会让沟通变的混乱而无力”。

So before you send your next email, make sure you do these three things:

因此，在你发出下一封电子邮件前，请确保做以下3件事情：

WAIT AT LEAST 60 SECONDS AND READ IT OVER BEFORE YOU HIT SEND

等上至少60秒，并在点发送之前通读邮件

Write your email and then wait at least 60 seconds before hitting send, says Morgan. “Go back and reread it, edit it, and make sure it is clear,” he says. “Look particularly for emotional clarity. Remember, it is the emotions that are too often lacking in our virtual life, and they are hard to get right in an email.”

摩根说，写完电子邮件后等上60秒再发送。“回去重新阅读、编辑、确保清晰，”他说，“特别注意情绪的清晰度。请记住，在我们的虚拟生活中经常缺乏这种情绪，而且很难在电子邮件中找到它们。”

TAKE OUT FILLERS AND QUALIFIERS

删除不必要的用语和修饰语

No one likes a long, rambling email, but one that’s too short has issues, too. “You can forget to explain stuff and as a result create misunderstandings,” says Morgan. “Trying to keep it as short as possible can be a trap and make you feel overwhelmed. Brevity is not a virtue in and of itself, and writing should go as long as necessary.”

没有人喜欢冗长而杂乱无章的电子邮件，但是篇幅太短的电子邮件也存在问题。“篇幅过短的话，你可能会忘记解释一些事情，从而导致误解，”摩根说，“控制邮件篇幅也可能是一个陷阱，让你感到不知所措。简洁本身并不是一种美德，写作还是应该尽可能长。”

While the content may be long, there are tricks to keeping it concise. Take out fillers, qualifiers, adverbs, and adjectives,suggests Morgan. Keep the prose matter-of-fact and clear,and write conversationally, revising as needed.

虽然邮件内容可能很长，但可以利用一些技巧保持内容简洁。摩根建议删除不必要的用语、修饰语、副词和形容词。保持文章事实准确和条理清晰，保留对话特点，并根据需要进行修改。

YOU ARE CONVEYING THE RIGHT TONE说话语气要合适

“The researchers found this solution: Read your emails out loud a few times in different tones, including offended, sarcastic,or angry, before you send it,” says Morgan. “Reading a message in a way you didn’t intend makes it easier for you to step outside your own perspective and appreciate that you might be misinterpreted. That’s the first step toward better communication.”

“研究人员得出了这么一个解决方案：在邮件发出去之前，用不同的语气大声读出你的邮件内容，包括冒犯，讽刺或生气的语气，”摩根说，“以一种你不想要的方式朗读邮件会让你更容易走出自己的固有观点而意识到自己可能会被误解。这是迈向更好沟通的第一步。”