谢琛红　赵丽君　孙琴芳　李建刚　娄益飞　应汉炯　黄义娟浙江省绍兴市急救中心，浙江绍兴　312000

绍兴市院前急救医生工作满意度调查及影响因素的研究

谢琛红赵丽君孙琴芳李建刚娄益飞应汉炯黄义娟
浙江省绍兴市急救中心，浙江绍兴312000

目的了解绍兴市院前急救医生工作满意度情况及其影响因素，为提高我市院前急救工作人员满意度、稳定队伍、提升院前急救治理管理、引导政府部门重视提供依据。方法采用工作满意度指数量表设制提问方案进行实地调研及改良后的明尼苏达量表在系统内协同网以电子稿自填式问卷调查两种形式对我市127名院前急救医生开展工作满意度调查，使用SPSS 22.0统计学软件将结果进行分析。结果从满意度指数测评上可以看到负向的累积百分比占86.6%，而正向只有13.4%。数据整体呈现出满意度指数较低的形态；MSQ测评中很明显看到样本对于报酬和安全的平均数较低，反映出院前急救医生们一个普遍的问题：薪酬较低，又面临各种可能的风险。结论我市院前急救医生工作满意度总体处于较低水平，主要问题存在于社会对院前急救工作的高期望值，与院前急救医生实际工作环境中的职业高风险性、相对较低经济收入和社会地位等之间的矛盾。

院前急救医生；工作满意度指数量表；工作满意度量表；影响因素

［Abstract］Objective To investigate the job satisfaction and influence factors of pre-hospital care doctors in Shaoxing，and to provide basis for improving job satisfaction of pre-hospital care doctors，stabilizing the working team，improving management of pre-hospital care and drawing more attention from administrators.M ethods The job satisfaction was surveyed among 127 pre-hospital care doctors in our city by job satisfaction index scale and on-line self-administered questionnaire based on modified Minnesota scale.The results were summarized and analyzed by SPSS 22.0.Results According to the satisfaction index scale，negative-going cumulative percentage was 86.6%，while positive-going was only 13.4%，indicating that the job satisfaction was relatively low.According to MSQ assessment，themean values of remuneration and safety were low，reflecting a common problem that pre-hospital care doctors had a low salary while facing high risk.Conclusion The overall job satisfaction of pre-hospital care doctors in our city is low，mainly because of the contradiction between high expectation from the society and high risk，low economic income and low social status of pre-hospital care doctors.

［Key words］Pre-hospital care doctors；Job satisfaction index scale；Job satisfaction scale；Influence factors

院前急救工作是致力于人类生命的一项社会公益性事业。但该工作的高度紧张性、无规律性、面向社会服务质量的高要求性和相对较低的经济收入已成为影响行业稳定和队伍质量提高的重要因素。……