何苏娥 李晓倩

摘要：目的：探究细节护理在急诊内科患者护理满意度中的作用。方法：选择我院在2018年8月到2019年2月急诊内科收诊的96例患者为研究对象，随机分为观察组和对照组，比较护理效果。结果：对照组与观察组患者自我效能比较，差异具有统计学意义（P < 0.05）;对照组与观察组患者护理依从率比较，差异具有统计学意义（P < 0.05）;对照组与观察组患者护理满意度比较，差异具有统计学意义（P < 0.05）。结论：细节护理在急诊内科应用能够提升患者自我效能，提升患者护理依从性，提高患者护理满意度，适合在临床工作中推广。

关键词：细节护理;急诊内科;护理满意度;作用

Abstract： Objectives： To explore the role of detail nursing in nursing satisfaction of patients in emergency medicine. Methods： The 96 patients who were admitted to the emergency department of our hospital from August 2018 to February 2019 were selected as the study objects， and were randomly divided into the observation group and the control group to compare the nursing effect. Results： The difference in self-efficacy between the control group and the observation group was statistically significant （P < 0.05）. The difference of nursing compliance rate between the control group and the observation group was statistically significant （P < 0.05）. The difference in nursing satisfaction between the control group and the observation group was statistically significant （P < 0.05）. Conclusions： The application of detailed nursing in emergency medicine can improve patients' self-efficacy， patient nursing compliance and patient nursing satisfaction， which is suitable for promotion in clinical work.

Keywords： Detail nursing; emergency medicine; nursing satisfaction; effect

一、前言

醫疗事业不断发展，各种先进的护理理念也被应用在护理中，为患者病情康复提供更多服务[1]。急诊科室是护患矛盾较多的科室，在急诊科室由于工作的特殊性，所以患者可能感到被忽视，对护理人员护理工作不满意等问题，导致护患矛盾被激发[2]。细节护理的应用更重视对患者的细节方面护理，让患者能够感受到护理人员的对自身的关心，护理人员也能够更好地开展工作，对患者护理满意度提升有一定价值[3]。研究是针对我院在2018年8月到2019年2月急诊内科收诊的96例患者为研究对象，探析细节护理的价值。

二、资料与方法

（一）一般资料

选择我院在2018年8月到2019年2月急诊内科收诊的96例患者为研究对象，在患者和患者家属之情同意的情况下进行研究，随机分为观察组和对照组，比较护理效果。……