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论政府绩效信息的全程管理——导向绩效管理有效性的提升

董静

(兰州大学管理学院,甘肃兰州730000)

摘要:绩效信息促进绩效改进的前提是其有用且可靠、可被获取及理解,特别是绩效管理能与组织目标、决策、管理过程的有机整合,这依赖于从全程管理的视角对绩效信息予以审视:在信息收集阶段需准确定位绩效管理系统目的及角色,充分考量信息接收者及使用者的需求与偏好,确保绩效测量的信度与效度及信息的质量;在传递报告阶段需将信息及时、完整、准确地传递给接收者,根据听众差异而区分进行报告,以适合的技术与形式叙述和呈现绩效信息;在信息使用阶段应获取并强化政治支持,促使绩效信息与战略目标及管理系统的动态整合,有效连接行动以实现绩效改进。

关键词:政府绩效管理; 绩效信息; 全程管理; 有效性

doi:10.15936/j.cnki.1008-3758.2015.02.011

收稿日期:2014-09-25

基金项目:教育部人文社会科学研究资助项目(14XJC630001);国家自然科学基金资助项目(71073074);国家社会科学基金资助项目 (14BGL115)。

作者简介:董静(1982-),女(满族),辽宁抚顺人,兰州大学讲师,管理学博士,主要从事政府绩效管理及非营利组织研究。

中图分类号:D625

文献标志码:A

文章编号:1008-3758(2015)02-0175-06

Abstract:The precondition for performance information to trigger performance improvement lies in its utility, reliability, availability, intelligibility and the hypothesis that performance management can be integrated with organizational goals, decision-making and management process. Therefore it is of great importance to examine performance information from the perspective of whole process management. In the stage of information collection, it is necessary to accurately position the goals and roles of performance management systems, to judge the needs and preferences of stake-holders, and to ensure the reliability and validity of performance measurement and the quality of information. In the stage of information transmission and reporting, it is essential to transmit information timely, completely and accurately, to separately report information to different receivers, and to choose proper technologies and forms for information description and presenting. In the stage of information use, it is imperative to obtain and strengthen political support and to promote the dynamic combination of performance information with strategic goals and management systems, effectively connecting actions for better performance.

Whole Process Management of Government Performance Information

——Seeking the Improvement of Effectiveness of Performance Management

DONGJing

(School of Management, Lanzhou University, Lanzhou 730000, China)

Key words:government performance management; performance information; whole process management; effectiveness

一、 问题的提出

近几十年来,绩效管理运动成为全球政府改革的重要趋势。在很多情形下,绩效管理都被假设可以促进绩效,然而在全球范围内,政府绩效管理实践却遭受了缺乏制度适应性与实证基础且不能实现预期效果的普遍质疑。有不……