近日，上海质量管理科学研究院、中国行政管理学会和人民论坛杂志社联合发布了2014年华东地区城市公共服务质量监测报告。报告显示浙江省的公共服务质量满意度最高，上海排名第二，之后依次为山东、江苏、福建、安徽、江西。结果显示，在满分为100分的情况下，2014年华东地区城市公共服务质量整体满意度为78.82分，属于“比较满意”水平。在各监测领域中，公用设施服务以81.23分的满意度位列第一，养老服务排名垫底。地区方面，浙江省的公共服务质量满意度最高，达到81.10分，上海以80.43分排名第二。Zhejiang was ranked first in East China for its high-quality public services in a recent survey. Shanghai was ranked second, followed by Shandong, Jiangsu, Fujian, Anhui, and Jiangxi.Zhejiang residents gave their province’s public services an average of 81.10 points out of 100. Shanghaiers scored their city 80.43 points. The average for all of East China was 78.82 points. Citizens of East China are most satis fi ed with utilities services in their cities and provinces, and least satisfi ed with pension services. The report was published by Shanghai Quality Management Research Institute, Chinese Public Administration Society, and People’s Forum magazine.