白鹤

[摘要] 目的 研究分析品管圈在降低住院藥房药品调剂差错件数的作用效果。方法 随机选取该院2017年6—9月期间住院患者98例作为该次研究分析对象，采用电脑随机选取的方式将其分成研究组和对照组各49例，针对两组患者的药品调剂给予不同的管理方法，对照组患者的用药调剂按住院药房常规操作管理进行，研究组患者的用药调剂实施品管圈药房管理操作，并对两组患者住院期间药品调剂差错率及患者对药品调剂服务满意度进行对比分析。结果 实施品管圈活动后，研究组药品调剂差错率为14.3%，对照组药品调剂差错率为32.7%，两组对比，差异有统计学意义（P<0.05）；研究组患者对药品调剂服务满意度为95.9%，明显优于对照组的79.6%，组间比较差异有统计学意义（P<0.05）。结论 针对住院药房药品调剂实施品管圈管理模式，可有效降低住院药房药品调剂差错件数发生率，提高药房工作人员的责任感、积极性及患者对药房调剂药品服务满意度，该管理模式值得在临床推广应用。

[关键词] 品管圈活动；住院药房药品调剂；差错件数；作用分析

[中图分类号] R97 [文献标识码] A [文章编号] 1672-5654（2018）03（a）-0058-02

Analysis of the Effect of Quality Control Circle on Reducing the Number of Errors in Inpatient Pharmacy

BAI He

Department of Pharmacology， Jilin Brain Hospital， Siping， Jilin Province， 136000 China

[Abstract] Objective This paper tries to study the effect of quality control circle on reducing the number of drug dispensing errors in inpatient pharmacy. Methods Random selection of 98 hospitalized patients in this hospital from June to September 2017 as the object of this study， and they were randomly divided into the study group and the control group of 49 cases， for the two groups of patients with drug dispensing different management methods. In the control group， the drug dispensing was carried out according to the routine operation management of the inpatient pharmacy， and the drug dispensing of the group was administered by the quality control circle pharmacy. The error rate of drug dispensing and the patients' satisfaction with the drug dispensing service were compared between the two groups. Results The error rate of drug dispensing in the study group was 14.3%， while the error rate of drug dispensing in control group was 32.7%. Comparing with the two groups， the difference was statistically significant（P<0.05）， and the satisfaction of drug dispensing service was 95.9% in the study group， which was significantly better than that of control group 79.6%， The difference between groups was obvious and statistically significant（P<0.05）. Conclusion In order to implement the management mode of the quality control circle， it can effectively reduce the incidence of the number of errors in inpatient pharmacy， and improve the sense of responsibility and enthusiasm of the pharmacy staff and the satisfaction degree of the patients to the pharmacy dispensing drugs， which is worthy of clinical application.

[Key words] Quality control circle activity； Drug dispensing in inpatient pharmacy； Number of errors； Action analysis